TERMS OF SERVICE
COLEWOS room d.o.o., a company that deals with fashion design and through its website www.colewos.com provides service information and an online store (web shop).
GENERAL TERMS AND CONDITIONS OF USING THE WEBSITE AND WEBSHOP SERVICE
1.GENERAL TERMS AND CONDITIONS
1.1 Terms of service govern the use of internet pages and internet shops by the user.
1.2 In these General Terms and Conditions, the terms in bold letters shall bear the following meaning:
For the purpose of these Terms and Conditions COLEWOS refers to the company COLEWOS room d.o.o. having its registered office at Zagreb, Bolnička cesta 36, registered with the court register of the Commercial Court in Zagreb under the company registration number (MBS) 081361584, OIB 66029152494.
Website means all web pages owned by COLEWOS.
User means every natural person with permanent or usual residence in the Republic of Croatia or outside the Republic of Croatia accessing the Website. The term User also refers to Registered User. Registered User is every natural person with full business capacity, registered for the use of the WEBSHOP service on the Website, with permanent or usual residence in the Republic of Croatia or outside the Republic of Croatia.
WEBSHOP service is every service that enables Users to purchase the COLEWOS products through the Website.
By accessing the Website via appropriate technological means of access and by using the Website, the User undertakes to comply with these General Terms and Conditions and agrees to be subject to the provisions of these General Terms and Conditions.
2. LIMITATIONS OF USE AND LIABILITY
2.1 By accessing our Website, the User undertakes not to: – use the Website in any way that is contrary to the regulations currently in force; – place on the Website or distribute through the Website any content which is contrary to the regulations, including, but not limited to harmful, threatening, disturbing, vulgar, pornographic content, discriminatory content conducive to hatred and racial hostility or content which violates other people’s rights and interests; – alter, delete or destroy any data on the Website; – use the Website to violate rights of third parties, including confidentiality, intellectual property rights or other rights or interests of third parties; – use the Website to send electronic mail contrary to these General Terms and Conditions; – post or share through the Website any illegal software, including, but not limited to viruses, spyware, Trojans, spams or the like.
2.2 Documents, data and information published on the Website may not be reproduced, distributed or in any way used for commercial purposes without an express consent of COLEWOS, or in any way that may cause damage to COLEWOS or any third party. Documents, data and information published on the Website may be used only for the individual needs of Users, in full respect of all copyrights and property rights, and the rights of third parties
2.3 By using the contents of the Website, the User accepts:
- all risks arising from the use of the Website
- and agrees to use the contents of the Websites exclusively for personal purposes and at his/her own responsibility.
2.4 COLEWOS waives any liability:
- which may in any way arise from or is in connection to the use of the Website
- for any actions of Users arising from the use or misuse of the contents of the Website
- and for any damage that may arise for the User or any third party in connection with the use or misuse of the contents of the Websites.
2.5 The Website may include documents, data, information and links to other web pages created by third parties, which shall, to the extent that is necessary and possible, be marked as such.
COLEWOS has no control over the said documents, data, information or other web pages and fully waives any responsibility, including, but not limited to the accuracy, completeness and the availability of the contents of the web pages created by third parties. COLEWOS waives all responsibility for any content of such third party web pages, and for any products or services acquired through such third party web pages. Such third parties shall not be deemed in any way connected with COLEWOS solely on the basis of the link to the Website concerned.
2.6 COLEWOS reserves the right to change the contents of the Website, the right to remove the Website, and the right to restrict access to the Website, without any prior notice, and shall not be held liable for any consequences which might arise from such changes, removal or restrictions.
2.7 COLEWOS shall not be held liable for any consequences which might arise from the unavailability of the Website for any technical reasons.
2.8 Prices are subject to change. COLEWOS reserves the right to change the price of its products, to correct pricing errors and/or to cancel an order due to pricing errors. In such case we will notify User by email and give the option to place a new order for the correct price. For any additional information, please contact us at email@example.com.
2.9 COLEWOS reserves the right to prevent access to the Website, IP addresses or Users that engage in actions contrary to these General Terms and Conditions, and shall not bear any liability for this.
2.10 COLEWOS shall not in any way be responsible to users for the costs they bear for using computer equipment and telecommunication systems for the purpose of accessing the Website and the WEBSHOP Service
3. INTELLECTUAL PROPERTY PROTECTION
3.1 The User accepts that the entire contents of the Website are the exclusive property of COLEWOS or its authorized persons
3.2. Breach of these Terms and Conditions may start civil proceedings and / or lead to criminal prosecution against the perpetrators of violations of copyrights, trademark rights, or the rights of any other form of intellectual property.
3.3 Use of the Website provides the User with limited, non-exclusive, non-transferable and revocable permission to use the Website contents by browsing them for personal use.
3.4 COLEWOS does not transfer to the User any rights in relation to the content of the Website, and prohibits the use of the contents of the Website other than in conformity with these General Terms and Conditions and the instructions on the Website.
3.5 The User is especially not entitled to download, duplicate, alter, edit, distribute, show, delete, send, sell, resell, adjust, change the content, create derivatives, incorporate it in other web pages or media or use it in any way other than for personal home use, respecting the third party copyrights.
3.6 The User may be expressly permitted to download certain content from the Website. In such case, the User undertakes that such content shall be used exclusively for personal use, and that he shall in relation to such content fully comply with the provisions of these General Terms and Conditions, respecting the third party copyrights.
3.7 COLEWOS is not liable for any breach of copyrights by the User for the purpose of uploading data to the Website, including photographs and documents, and shall upon invitation and based on the evidence on third party copyrights remove them from the Website as soon as possible. If Users upload data on which they have copyright, by doing this they allow that such data become exclusive property of COLEWOS and COLEWOS shall be entitled to use them for commercial purposes, without limitations and compensation.
4. PROTECTION OF PERSONAL DATA
4.2 By marking specific boxes on the Website, it is deemed that the User agrees to the collection, use, processing and transmitting of personal data necessary for the use of the Website, including, but not limited to:
- the consent that COLEWOS may process the personal data provided in accordance with the provisions of the Personal Data Protection Act for the purposes of its own records and providing of other services, creating customer databases, informing of new products and services, and improving of services, and that COLEWOS may provide such data to third parties for the purpose of performance of the service, protecting the interests of Users and COLEWOS, and preventing potential misuse;
- the need to have better insight and understanding of the individual needs and requirements of Users, as well as to develop the best quality for all COLEWOS services, to the satisfaction of Users;
- providing data to other persons necessary for the performance of the above specified
4.3 COLEWOS shall keep personal data for just as long as necessary for the purposes specified in these General Terms and Conditions. After the expiration of the said term, the personal data shall be destroyed, deleted or made anonymous in a way that ensures that the security of personal data is maintained. COLEWOS shall not disclose Registered User’s personal data to third parties.
4.4 COLEWOS shall ensure that personal data are kept in a safe place, including reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or changes to such personal data, accessible solely to authorized persons. COLEWOS shall enable Registered Users to have access to their personal data in its possession to make sure that the personal data are accurate, complete and updated.
4.5 For all questions related to the use of personal data, Users may contact COLEWOS directly.
4.6 If Users should request deletion of their personal data, COLEWOS shall remove such data, but by doing so, they agree that access to certain content on the Website is to be disabled.
4.7 The User guarantees that the personal data provided are complete, true, accurate and up-to-date.
5. STATEMENT OF SECURITY
5.1 COLEWOS uses the WSPay Web Secure Paymnet Gateway. WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.
6. USING THE WEBSHOP SERVICE AND USER REGISTRATION
6.1 Use of the WEBSHOP Service is available only to Users who are of age and have full legal capacity, as confirmed by using the WEBSHOP Service.
6.2 The registration of users is carried out on the Website, where the User is obliged to enter specific personal or other data and accept the use of such personal data.
6.3 Upon successful registration, the Registered User is assigned a username and a password which are used to authorize the use of the WEBSHOP Service. The Registered User must keep his username and password secret. If the user suspects unauthorized use of his username and/or password, he shall be held liable for any costs incurred through the use of his username and/or password up to the moment he notifies COLEWOS through contacts published on the Website of his suspicions of unauthorized use. The user is also responsible for all non-permitted activities authorized and carried out under his username and/or password.
6.4 By registration, the user confirms and declares: · that he fully accepts these General Terms and Conditions, especially in the part relating to the WEBSHOP Service; · that the provided personal data is complete, accurate, true and up-to-date; · that he grants to COLEWOS the express consent that COLEWOS may process the personal data provided pursuant to the provisions of the Personal Data Protection Act for the purposes of its own records and providing of other services, creating customer databases, informing of new products and services, and improving of services, and that COLEWOS may provide such data to third parties for the purpose of performance of the service, protecting the interests of Users and COLEWOS, and preventing potential misuse
7. CHOOSING AND ORDERING (BUYING) PRODUCTS
7.1 The User hereby accepts that the purchase through the WEBSHOP Service is carried out in a way that the User buys products available through the WEBSHOP Service, designated as “Products” or “Articles” in a way to choose them based on a picture, identification number and/or designation and basic description of the product. The pictures of products are only illustrative and are not always and in all details identical to the products actually available. In view of the possibility of individual adjustments to the computer screen, differences in the way in which the human eye might perceive the color of products and the like, COLEWOS does not guarantee that the colors of products are identical to the colors that the User sees on his computer screen.
7.2 Products are ordered by electronic means. Once he has ordered the product, the User becomes the Purchaser. Upon clicking on the “ADD TO CART” icon, the selected product is placed into the virtual consumer cart. In the cart Purchaser may increase the number of articles (bought products), delete or change the chosen products. To proceed with the process and buy the chosen articles, it is necessary to click on “CHECKOUT” where the selected articles are located. Products are regarded as ordered at the moment the User (Buyer) completes the ordering process. Upon completion of the ordering process, a notice will be sent to the e-mail address you provided to register as the User (Buyer), confirming the receipt of your order.
7.3 If COLEWOS is not able to deliver a particular ordered product, the Buyer shall be contacted by phone or e-mail within 48 (forty-eight) hours and informed thereof. The Buyer may always cancel the ordered product and request a refund or a replacement.
8. PRICES OF PRODUCTS BOUGHT THROUGH THE WEBSHOP SERVICE
8.1 The prices of products are shown in Croatian Kuna (“HRK”) and include value added tax pursuant to the laws applicable in the territory of the Republic of Croatia, i.e. where the registered office of COLEWOS is located.
8.2 COLEWOS may offer group or individual discounts purchases through the WEBSHOP Service which may be limited to a specific time period or for the purpose of particular sales, that is a particular product type, group or category (brands). The products with discounts shall be clearly marked along with the discount for that particular product.
8.3 COLEWOS reserves the right to change the prices of products until the moment the purchase is confirmed.
8.4 By confirming the purchases, Users complete the purchasing process through the WEBSHOP Service. The purchase contract is made at the moment of payment receipt.
8.5 Shipping charges for purchased products are not included in the price of products specified on the Website.
9. PAYMENT FOR PRODUCTS THROUGH THE WEBSHOP SERVICE
9.1 Registered Users may pay for products by:
- credit cards
- debit cards
- internet banking
Following credit cards are accepted:
9.2 In the case of payment by credit card the authorization is carried out automatically.
9.3 COLEWOS shall bear all manipulation costs of the User credit card authorization.
9.4 Only after a successfully completed authorization the User will be able to perform or continue with the purchase through the WEBSHOP Service. In the case authorization is not obtained, the purchasing process is terminated. The User shall receive a confirmation by electronic mail or Website whether the authorization was successful or unsuccessful. The User is responsible for the accuracy of the data stated in the course of using the WEBSHOP Service, which must be complete, accurate, true and up-to-date.
10. INSTALLMENT PURCHASE
10.1 COLEWOS may also offer you instalment purchase available only to Users in the Republic of Croatia pursuant to the COLEWOS conditions.
10.2 Number of instalments and instalment purchase terms and conditions shall be specifically stated on the Website.
11. PRICE, TIME AND MANNER OF DELIVERY OF PURCHASE THROUGH WEBSHOP SERVICE
11.1 Delivery of products is possible within the territory of the Republic of Croatia or outside the Republic of Croatia.
11.2 Particular products which are separately marked or found within specific groups/categories (brands) shall be delivered only to the Users within particular territory or countries.
11.3 For all products with shipping address in the Republic of Croatia, the shipping will be charged 35,00 kn.
11.4 For all products with shipping address in the EU shipping price is 25 euro in counter value of Croatian Kuna (HRK) in accordance with the exchange rate stipulated by the General Terms and Conditions. Delivery price does not include the costs of import clearance, fees and other administrative and tax charges (PDV, VAT, DDV or the like) in the country to which the goods are delivered. The registered User (Buyer) assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.
11.5 Shipping to countries outside the EU shipping price is charged according to the GLS price list. Delivery price does not include the costs of import clearance, fees and other administrative and tax charges (PDV, VAT, DDV or the like) in the country to which the goods are delivered. The User (Buyer) assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.
Exceptionally, the shipping will not be charged to Register Users on territory of EU. The User (Buyer) assumes the import clearance duty and bears the costs of fees and other administrative and tax charges.
11.6 After COLEWOS confirms an order and if the delivery is due on non-working days, within 48 hours, the delivery period starts and the purchased products shall be delivered to the Registered User within the following deadlines:
- up to 5 business days for the area of the City of Zagreb,
- up to 7 business days for other areas of the Republic of Croatia
- from 5 to 12 business days for islands in the Republic of Croatia,
- up to 15 business days for other areas outside the Republic of Croatia
11.7 In case of a foreseen delivery delay due to force majeure and/or fault which cannot be attributed to COLEWOS and if for any reason the User (Buyer) is not available at the contact number he provided upon registration in order to be informed about this, COLEWOS is not responsible for the delay of delivery.
11.8 The delivery to the user will be made at the address for delivery provided upon User (Buyer) registration, and if the User (Buyer) is not found or does not receive the delivery at the address provided as the address of delivery, a notice shall be left with the number that he can contact, or the delivery may be taken over by a third party (an adult member of the household, person authorized by the User) on presentation of a document for personal identification.
11.9 The User shall examine the parcel upon takeover, report any visible damage directly to the courier, and refuse to accept a damaged parcel. By signing the delivery notification and receiving the invoice, the User confirms that he/she examined the product on takeover and that he/she does not have any complaints regarding the condition of the transport packaging.
11.10 If the User refuses to accept a parcel, because of established and visible damages on the packaging used for transport, he is obliged to fill out a form provided by the courier service regarding damaged parcels, and contact COLEWOS by electronic mail or telephone within 8 (eight) days and state whether he/she wants a replacement or a refund. Upon receipt of a returning parcel and the corresponding form, COLEWOS undertakes to perform a new delivery within the prescribed delivery period on request of the User if a product concerned is available on stock with COLEWOS or COLEWOS shall make a refund.
11.11 If the User fails to take over the product or refuses to take over the product without a justified reason or refuses to fill out the forms, COLEWOS reserves the right to demand compensation of the expenses incurred.
12. CONDITIONS OF SALE
The conclusion and termination of the sales contract
12.1. These Terms as well as certain sales conditions indicated with information on certain products constitute an offer by COLEWOS to conclude the Contract, and the user as a customer accepts it by making orders or otherwise determined by these Terms. Thereby, it is considered that the contract between the user and COLEWOS has been concluded in accordance with the conditions of sale set out in these Terms.
12.2 The subject and the commercial purpose of the Contract is the purchase of selected products or services through COLEWOS WEBSHOP by paying the appropriate fee – price of the respective product or service. The Contract is concluded by means of distance communication (distance contract) over the Internet.
12.3. The Contract enters into force and is binding from the moment the order is completed, method of payment selected, and receipt created.
12.4. The user may unilaterally terminate the Contract within 14 (fourteen) days without giving reasons.
12.5. In order for a user to be able to exercise the right to unilaterally terminate the Contract, he or she must notify COLEWOS of the decision to unilaterally terminate the Contract before the deadline in the form of an unambiguous statement sent by post (to: COLEWOS room d.o.o., Bolnička cesta 36, 10090 Zagreb) or by e-mail to firstname.lastname@example.org, in which a user will specify name, address, phone, fax or e-mail address, and may use a provided written form for the unilateral termination of the Contract.
12.6. The deadline for the unilateral termination of the Contract shall be 14 (fourteen) days from the delivery of the product to the user or a third party designated by the user which is not the carrier. In case of service, the deadline for the unilateral termination of the Contract shall be 14 (fourteen) days from the conclusion of the Contract.
12.7. If a registered user unilaterally terminates the Contract, the purchase refund will be made, including delivery costs, without delay, and no later than 14 (fourteen) days from the day COLEWOS receives a user’s decision to terminate the Contract unilaterally, unless the user has selected another delivery type which is not the cheapest standard delivery offered. The purchase refund will be executed in the same way that the user made the payment. In the event that the user agrees to the alternative way of refund, the user does not bear any refund costs.
Costs refund can be made only after the return of the undamaged product to COLEWOS.
12.9. The user is obliged to deliver the products or to send them to COLEWOS room d.o.o. Bolnička cesta 36, 10090 Zagreb, without unnecessary delay, and in any case no later than 14 (fourteen) days after the date the user informed COLEWOS of the decision to unilaterally terminate the Contract. The direct costs of the reimbursement of products are borne by the user.
12.10. The user is responsible for any impairment of the products resulting from the handling of the products, except for what was necessary to determine the nature, characteristics and functionality of the products. In case of damage to the original packaging, the amount of the refund will be reduced by the percentage of the equivalent value of the products. In that case the user will be notified. If undoubtedly determined that a product complaint is unjustified or that the ordered product is defective due to inadequate handling or use, then COLEWOS is not required to make a refund or to supply a replacement product. The product will be returned to the user at his expense with a written explanation of the reasons for not accepting a refund or replacement request.
12.11. According to the Consumer Protection Act, the relationship between the consumer (registered user) and the seller in the event of material defect on the product is subject to the provisions of the Civil Obligations Act (Official Gazette 35/05, 41/08, 125/11, 75/15, 29/18) for material defects.
13. CONVERSION STATEMENT
13.1 For Users (Buyers) with permanent or usual residence, i.e. registered office outside the Republic of Croatia, paying in a currency other that the Croatian Kuna (HRK), all payments shall be effected in Croatian Kuna (HRK), and the amount your credit card is debited for shall be determined by virtue of conversion of the price from Euro (EUR) into Croatian Kuna (HRK) pursuant to the current exchange rate of the Croatian National Bank.
13.2 When charging your credit card, the same amount is converted into your local currency at the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our web site.
14. OTHER CONDITIONS OF THE WEBSHOP SERVICE
14.1 COLEWOS shall not be held liable for any damage that might be incurred to the Registered User and third parties:
- as a result of unauthorized use of the username and password or in connection with such use
- or any damage that arises from the use or misuse of the WEBSHOP Service, provided that the damage is not attributable to COLEWOS
- or any damage that might arise from an interrupted Internet connection while using the WEBSHOP Service
14.2 Use of the WEBSHOP Service shall be governed by the provisions of the applicable Electronic Commerce Act and other laws and regulations relating to the rendering and use of such Services.
15. AMENDMENTS TO THE GENERAL TERMS AND MISCELANEOUS
15.1 COLEWOS reserves the right to amend these General Terms and Conditions without prior notice. Users shall review the General Terms and Conditions in force each time they use the Website, and in particular the WEBSHOP Service. The General Terms and Conditions in force shall be published on the COLEWOS Website.
15.2 The General Terms and Conditions in force at the time of receiving the price for the ordered product shall apply to the use of the WEBSHOP service.
15.3 Any and all disputes which might arise from these General Terms and Conditions shall be settled before the competent court in Zagreb (Republic of Croatia).
15.4. By special regulation of the European Union from 15 February 2016, disputes throughout the EU related to online purchasing can be solved through the Online Dispute Resolution platform which can be accessed here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=HR.
The platform can be used by consumers and traders, and a complaint can be filed in any of the 23 official EU languages.
Documents published on this web site are allowed to copy only for uncommercial purposes and for individual use, with due respect to all copyright, owner rights and legal obligations.
DATA ON THE POINT OF SALE
COLEWOS room d.o.o.
Radićeva 31, Zagreb, 10000
Tel: 00385 95 5026 223